Refund policy

At Navora Perfumes, we strive to provide you with a delightful shopping experience and high-quality products. However, if you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Returns: We accept returns on unopened and unused products within 30 days from the date of purchase. To be eligible for a return, the product must be in its original, unopened packaging, and in resalable condition. If the product has been opened or used, it cannot be returned for a refund.

How to Return:

Contact our customer support team at [email/contact info] to initiate the return process.
Provide your order number and details about the product you'd like to return.
Once your return is approved, we will provide you with instructions on how to send the item back.
Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for the refund to be processed. Shipping costs are non-refundable, and the customer is responsible for the return shipping fees unless the return is due to a mistake made by Navora Perfumes (e.g., damaged or incorrect product).

Exchanges: If you received a damaged or incorrect item, please contact us immediately, and we will gladly arrange an exchange at no additional cost to you.

Non-Refundable Items:

Products that have been opened or used.
Sale or discounted items.
Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. We will assist you in resolving the issue, either through an exchange or a refund.

Contact Us: For any questions regarding returns, refunds, or exchanges, please don’t hesitate to reach out to our customer service team at [email/contact info]. We are here to ensure your satisfaction with every purchase.

Thank you for choosing Navora Perfumes!